SugarCRM
SugarCRM lets you sweeten your relationship management tools to your own taste. You can customize SugarCRM's flexible open source architecture in a variety of ways: expose or hide functionality for specific groups or individuals, change the look and feel with 3rd-party themes, use one of dozens of plug-ins for email, mobile, VOIP, back office, and shopping cart integration, and much more.
Features & Benefits

    * Flexible deployment options
    * Transparent and customizable
    * Low cost of ownership
    * Manage projects, tasks, events
    * Multi-channel campaigns
    * Marketing analytics
    * Email campaigns
    * Opportunity management and forecasting
    * Outlook plug-in for email integration
    * Bug tracking capability
    * Integrated knowledgebase system
    * Fully-customizable layout
 
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